Last updated: 2023-01-29

COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.

Depending on your delivery address, your order might be delivered with a local carrier in United States.

Express Shipping: We cooperated with several courier companies: DHL/ UPS/ FedEx, etc.

Shipping Locations: Our main shipping address and return address are located in Shenzhen, China. For the particular model(KM2 and KD3 and more new products in the future), now we provide rapid delivery from local warehouse:（It is available for the United States and EU countries）

ETA (Estimated Time of Arrival): Processing orders takes 1 to 3 business days. Usually, it takes 3 to 45 business days for the package to arrive depending on where you live. For local warehouse delivery, the delivery time is around 3 days. (Some EU countries are within 7 days)

After placing an order, you will receive an order confirmation mail and when the shipment leaves our warehouse you'll receive a shipment notification mail containing a link to a status page where you can find your tracking number and a link to the CNE tracking page, which helps you to track shipments and check shipment delivery status online.

If you have any questions please contact our customer service at inkebook@outlook.com for further assistance.

At ECOOL, we do our very best to deliver your order as fast as possible!

Here you can check the delivery details of your package :)

Shipping Policy

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